Store: Lumiballe
Address: Otto-Hahn-Straße 37, 46325 Borken, Germany
Email: contact@lumiballe.com
Phone: +49 15310767575
Full Name: Petra Schroder
At Lumiballe, we are dedicated to providing premium-quality products that combine style, functionality, and durability. Every product is carefully inspected before shipment to ensure it meets our quality standards. This Warranty Policy outlines what is covered, what is excluded, and how to request assistance if you experience any issues.
1. Warranty Coverage
All Lumiballe products include a 30-day quality assurance warranty beginning from the date your order is delivered.
This warranty covers:
- Manufacturing or production defects
- Loose stitching, construction flaws, or assembly defects
- Faulty zippers, clasps, buttons, or hardware (where applicable)
- Material defects or imperfections present upon arrival
- Incorrect item, size, color, or variant received
- Damage incurred during shipping
If your issue falls under any of the categories above, we will offer either a replacement or a full refund.
2. What the Warranty Does NOT Cover
The following situations are not considered manufacturing defects and are therefore not covered:
- Normal wear and tear from regular use
- Damage caused by misuse, accidents, or improper handling
- Damage caused by improper cleaning, washing, or maintenance
- Scratches, stains, fading, or discoloration resulting from regular use
- Accidental damage such as tears, burns, cuts, or punctures
- Damage resulting from unauthorized repairs or alterations
- Items returned with excessive dirt, odors, or signs of misuse
- Final sale, clearance, or promotional items where stated
These situations are not considered quality defects.
3. How to File a Warranty Claim
To submit a warranty claim, please contact us at contact@lumiballe.com and include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Our support team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your warranty claim is approved, we may provide one of the following solutions:
- Free replacement of the same item, size, and color (subject to availability)
- Full refund to the original payment method
- Store credit for a future purchase
All shipping costs related to approved warranty claims will be fully covered by Lumiballe.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Requests submitted after this timeframe may not qualify for warranty coverage.
6. Customer Support
Our customer support team is available 24/7 to assist with warranty claims, returns, product concerns, and general inquiries.
You can contact us anytime at contact@lumiballe.com.